| Webloyalty hires head of customer services |
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Customer call centre launched following membership growth LONDON, 20 November 2007 - Webloyalty, a leading provider of online marketing services, today announced the appointment of Kevin Stillwell as head of customer services. His appointment marks an increased focus on customer service to support the growth of members to Webloyalty's Shopper Discounts & Rewards programme. Stillwell's remit at Webloyalty will be to establish a call centre in the UK to cover the company's European members. Previously, Webloyalty serviced European customers from its well-established US call centre, but rapid growth in Webloyalty's business has warranted the investment in a dedicated operation. "I'm really pleased to be joining Webloyalty at such an exciting time. Membership numbers are increasing so it is the ideal time to open our first UK-based call centre," said Stillwell. Stillwell joins Webloyalty after eight years as head of customer service operations EMEA for the audio visual company, DMX Music/Mood Media. He managed the company's service strategy through a tumultuous period involving two mergers and two acquisitions, setting up and managing contact centres across several sites. Other previous roles included being senior customer operations manager for Toa Re Oatley, where he was responsible for a multi-seat call centre, and client care manager for Whittington Syndicate Services. More recently Stillwell has worked on a number of short-term consultancy contracts, including supervising a major change management programme, a staff coaching initiative and a project to assist a client boost revenue from its six million subscribers. Martin Child, managing director, Europe of Webloyalty said, "Kevin has an excellent track record in customer services and call centre operation at a senior level which will be a real asset to Webloyalty. He brings a wealth of experience which will enable us to further strengthen our customer service offering." Webloyalty brings a new revenue model to the online high street, enabling retailers to monetise their websites. It provides e-commerce benefits to clients such as Interflora.co.uk by providing the potential to increase their e-business revenue. Webloyalty pays its clients for each member who joins the Shopper Discounts & Rewards programme through the client's site. Clients can also benefit from increased site visits as members return to the retailers' sites to use their money-off voucher. A research report compiled by Verdict Research, the leading authority on the UK and European retail markets, states that in 2007 UK e-tail sites have the potential to generate an additional £130 million per year, growing to an estimated £818 million by 2011 through the introduction of a post-transactional revenue model such as the one offered by Webloyalty Notes to Editors Webloyalty is a leading provider of online marketing services. In the US, Webloyalty.com has more than two million memberships in its reward, discount and protection programmes, including Shopper Discounts & Rewards and Reservation Rewards, an entertainment and travel programme with discounts off top attractions and dining. Webloyalty's US clients - with over 150 sites including e-commerce and e-travel businesses - benefit from increased revenue and repeat purchases. Founded in 1999, Webloyalty was recently named the 12th fastest-growing technology company in North America in 2006 by the Deloitte and Touche "Technology Fast 500" award programme. Webloyalty.com was also named in the AlwaysOn Media list of the Top 100 Private Companies. Press Contacts |
