News

Continued expansion of Webloyalty Customer Contact Centre

Webloyalty launches Customer Contact Centre to cover European-wide customer enquiries

LONDON, 8 April 2008 - Webloyalty, a leading provider of online marketing services, today announced the launch of its first Customer Contact Centre to cover European-wide customer enquiries.

The announcement marks an increased focus on customer service to support the growth of members and new clients signing up to Webloyalty's Shopper Discounts & Rewards programme.

Kevin Stillwell, who supervises the centre, was appointed head of customer services at Webloyalty in November last year. He has developed a team of highly trained agents who will support customers from Webloyalty's UK and French territories.

"The Customer Contact Centre ensures that Webloyalty's growing member base continue to receive the high standards of customer service they have grown to expect, says Kevin Stillwell. "Our agents are English and French native speakers who have been empowered with the tools and resources to resolve customer queries autonomously, which we feel is important for customers and agents alike."

Customer calls for Webloyalty in the UK had previously been handled from the US, where the company has over 2 million subscriptions. Webloyalty launched in the UK in June 2007 and has enjoyed steady member and client growth.

The Customer Contact Centre is on two floors of newly refurbished offices in Sevenoaks. The centre is staffed by a team of 20 agents and Webloyalty plans to expand it further in the next few weeks.

Webloyalty brings a new revenue model to the online high street, enabling online retailers and travel companies to monetise their websites. It provides e-commerce benefits to clients by providing the potential to increase their e-business revenue. Webloyalty pays its clients for each member who joins the Shopper Discounts & Rewards programme through the client's site. Site owners can also benefit from increased visits as members return to use their money-off voucher.

A research report compiled by Verdict Research, the leading authority on the UK and European retail markets, states that in 2007 UK e-tail sites have the potential to generate an additional £130 million per year, growing to an estimated £818 million by 2011 through the introduction of a post-transactional revenue model such as the one offered by Webloyalty.

Further information about the Shopper Discounts and Rewards programme can be found at: www.shopperdiscountsandrewards.co.uk.

Notes to Editors
Webloyalty is a leading provider of online marketing services. In the US, Webloyalty.com has more than two million subscriptions to its reward, discount and protection programmes, including Shopper Discounts & Rewards and Reservation Rewards, an entertainment and travel programme with discounts off top attractions and dining. Webloyalty's US clients - with over 150 client sites including e-commerce and e-travel businesses - benefit from increased revenue and repeat purchases.

Founded in 1999, Webloyalty was named the 12th fastest-growing technology company in North America in 2006 by the Deloitte and Touche "Technology Fast 500" award programme. Webloyalty.com was also named in the AlwaysOn Media list of the Top 100 Private Companies in 2007.

Press Contacts
Ruth Reynolds or James Curtis:
CitySavvy, Financial and Corporate Communications
+44 20 7 395 1000
ruth@citysavvy.com / james@citysavvy.com